Return Policy

Return Policy

Last Updated: October 19, 2026

Return Window
Returns are accepted within 14 calendar days of the confirmed delivery date. After 14 days, all sales are final.

Eligibility
To be eligible for a return, an item must meet all of the following conditions:

• Unused: never powered on, installed, mounted, or put to any use.

• Unaltered: not modified, disassembled, or damaged after delivery.

• Original packaging in new condition: all boxes, inner packaging, accessories, cords, documentation, and hardware included. Packaging that is torn, re-taped, written on, or otherwise damaged disqualifies the return.

Items that arrive at our warehouse in non-conforming condition will be refused and returned to the sender at the sender's expense.

Restocking Fee
A 25% restocking fee, based on the original purchase price, applies to all approved returns. It covers inspection, repackaging, and returning the item to inventory.

Shipping Costs
Shipping: All orders ship from California. Shipping is currently free within the contiguous U.S. Returns: Unused items in original packaging may be returned within 14 days with an approved RMA. A 25% restocking fee applies, and the customer pays all return shipping.

Original shipping charges paid on your order are not refundable.

We are not responsible for items lost or damaged in return transit.

Refund Calculation
Refund = Item Price − 25% Restocking Fee

Example: a $600 fixture returned unused in its original packaging: $600 − $150 = $450 refund. Shipping charges on the original order are not refunded, and return shipping is paid by the customer.

Approved refunds are issued to the original payment method within 7–10 business days after we receive and inspect the item.

How to Request a Return

1. Email info@growerschoice.ag within 14 days of delivery with your order number, the reason for the return, and clear photos of the item and all packaging.

2. We will respond within 2 business days.

3. If approved, you will receive a Return Merchandise Authorization (RMA) number and our return address. Write the RMA number clearly on the outside of the package.

4. Ship the item prepaid to the address provided. Returns sent without a valid RMA number will be refused and returned at the sender's expense.

Non-Returnable Items

• Items returned more than 14 days after delivery

• Products that have been powered on, installed, or used

• Items with missing, damaged, or non-original packaging, or missing accessories

• Custom-configured, special-order, or "Final Sale" items

• Returns without a valid RMA number

Damaged or Defective Items
If your order arrives damaged or defective, email  within 48 hours of delivery with photos. Verified shipping damage and manufacturer defects are handled under the product's warranty (see the warranty period listed on each product page) and are not subject to the restocking fee or return shipping charges.

Changes to This Policy
We may update this policy at any time. The version in effect on the date of your purchase applies to your order.

Questions? Contact us at info@growerschoice.ag.